Shipping Policy

​Shipping and Delivery Policy

​Thank you for shopping at SurplusHub. We strive to deliver your favorite branded surplus garments in the fastest time possible and in pristine condition.

​1. Shipping Destinations

​We deliver to almost all pin codes across India. Whether you are in a metro city or a remote town, our courier partners ensure your package reaches you safely. Currently, we do not offer international shipping.

​2. Delivery Timeline

1. ​Processing Time: Once your order is placed, it takes 1-2 business days for us to pack and dispatch it from our warehouse in Tri Nagar, Delhi.
2. ​Estimated Delivery: * Metro Cities: 3-5 working days.
3. ​Rest of India: 5-7 working days.
4. ​Note: Delivery may occasionally be delayed due to unforeseen circumstances like weather, strikes, or public holidays.

​3. Shipping Charges

1. ​Standard Shipping: A flat shipping fee of ₹[100/200, e.g., ] is applicable on all orders.
2. ​Free Shipping: We offer FREE SHIPPING on all orders above ₹[2999, e.g.,].
3. ​Shipping charges are non-refundable and will be clearly displayed at the time of checkout before you make the payment.

​4. Order Tracking

​As soon as your order is dispatched, you will receive an email and an SMS with your Tracking ID and the link to the courier partner's website. You can track your garment's journey in real-time until it reaches your doorstep.

​5. Delivery Process

1. ​Please ensure you provide a complete address with a landmark and a valid mobile number to ensure smooth delivery.

​6. Damaged Shipments

​If you receive a package that is tampered with or damaged from the outside, please do not accept the delivery and contact us immediately at [8851025227].