Privacy Policy

 Privacy Policy

​Introduction

At SurplusHub, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website.

​Information We Collect

1. ​Personal Data: When you make a purchase, we collect your name, billing address, shipping address, email, and phone number.
2. ​Transaction Data: Details about payments to and from you (processed securely via Razorpay).
3. ​Technical Data: IP address, browser type, and location data to improve your shopping experience.

​How We Use Your Information

1. ​To process and deliver your orders.
2. ​To send you order updates and promotional offers (if opted in).
3. ​To improve our website functionality and customer service.

​Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive payment information is encrypted and managed by Razorpay; we do not store credit/debit card details on our servers.

​Third-Party Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website (like shipping partners) as long as those parties agree to keep this information confidential.

​3. Refund, Return and Cancellation Policy

​Cancellation Policy

1. ​Customers can cancel their order within 24 hours of placing it or before the order has been shipped, whichever is earlier.
2. ​Once the order is dispatched, it cannot be cancelled. To cancel, please contact us at [Insert Email ID].

​Return & Exchange Policy

1. ​We offer a 15-day return/exchange policy from the date of delivery.
2. ​To be eligible for a return, the garment must be unused, unwashed, and in the same condition that you received it, with all original tags intact.
3. ​Since we deal in Surplus Garments, minor variations might occur, but we ensure the highest quality.

​Refund Process

1. ​Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. ​If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Razorpay) within 5-7 working days.

​Shipping for Returns

1. ​In case of a defective or wrong product, we will bear the return shipping costs.
2. ​For size exchanges or personal preference returns, the customer may be responsible for paying the return shipping charges.